Welcome to Student Accounts
The Student Accounts Office is located on the bottom floor of Ramsey Library in room number 003. We are happy to assist you with questions about payments, your balance, holds, charges, refunds and bills. Our office also handles the Cashiering functions for the University. See the Student Accounts FAQ and the Embark 2023-2024 Presentation.
OFFICE HOURS:
Monday – Friday: 9am – 4pm
Quick Links to Important Information
*Financial Information Regarding Fall Credits and Spring Billing*
Sign-up for Direct Deposit Refunds
Authorized User Login: ePayment
Schedule an Appointment
Schedule an Appointment with the Student Accounts Team
Financial Aid & Credit Balances
Students who receive financial aid may have a credit remaining after all tuition and fees are paid and may be eligible for a refund.
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ePayments
UNC Asheville has online payment options for electronic checks (ACH) and credit cards through our ePayment website hosted by Nelnet.
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Monthly Payment Plans
UNC Asheville offers monthly payment plan options through Nelnet for both the fall and spring semesters.
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Financial Information Regarding Fall Credits and Spring Billing:
All University credits as a result of Helene will be calculated to reflect the 35 days during the Fall 2024 semester that UNC Asheville was unable to offer residential housing, University dining, and parking. These credits will be applied on students’ Spring 2025 billing. Students graduating in December 2024 will be eligible for a refund payment.
In regard to residential student housing, a credit will be applied toward Spring 2025 on-campus housing costs. The credit will be a portion of the semester housing cost to cover the time residence halls were closed. While the amount of credit will vary depending on each student’s housing selection, a student with standard double housing could expect a credit of approximately $900.
In regard to residential meal plans, students with an active residential meal plan will receive a credit on their Spring 2025 dining bill. This credit will be prorated for the portion of the Fall 2024 semester that the dining hall was closed. Credits will vary based on each student’s selected meal plan and will range from $760-840. Students’ Fall 2024 meal plan balances will be changed to reflect these credits when they return to campus.
In regard to student parking permits, a prorated credit will be applied toward the Spring 2025 bill. This credit will be approximately $30 to account for the portion of the Fall 2024 semester that campus was closed.
The University will not be issuing refunds for tuition for Fall 2024. Students who are enrolled for Spring 2025 are eligible for Tuition Grants to cover the cost of tuition.
In an update on October 25, the Chancellor shared the following resources from the State of North Carolina and UNC Asheville, which are available to students in the form of financial assistance. If you have any questions or need further information on the following resources , please contact finaid@unca.edu.
Tuition Grants: The General Assembly has provided $5.5 million to UNC Asheville to support tuition grants to students. Students enrolled at UNC Asheville in the Spring 2025 semester will be eligible for a tuition grant to cover the cost of tuition up to the in-state tuition rate. This program will eliminate the cost of tuition in the Spring 2025 semester. The amount of funding received by an individual student will vary based on the tuition rate being paid and financial aid already being received.
Emergency Grants: The General Assembly also provided $5 million for emergency grants to students at UNC schools impacted by Helene. In addition to the Tuition Grants, students who experienced financial hardship as a result of Helene were eligible for an emergency scholarship grant program for up to $2,500 per student. These funds may be used to cover any expenses that support a student’s continued enrollment, including costs related to transportation, textbooks, tuition, fees, and living expenses. The application window for the Emergency Grants has now closed.
Residential Student Housing: A credit will be applied toward Spring 2025 on-campus housing costs. The credit will be a portion of the semester housing cost to cover the time residence halls were closed. While the amount of credit will vary depending on each student’s housing selection, a student with standard double housing could expect a credit of approximately $900.
Students with Residential Meal Plans: Students with an active residential meal plan will receive a credit on their Spring 2025 dining bill. This credit will be prorated for the portion of the Fall 2024 semester that the dining hall was closed. Credits will vary based on each student’s selected meal plan and will range from $760-840. Students’ Fall 2024 meal plan balances will be changed to reflect these credits when they return to campus.
Student with Parking Permits: A prorated credit will be applied toward the Spring 2025 bill. This credit will be approximately $30 to account for the portion of the Fall 2024 semester that campus was closed.