Student Responsibility For Charges
The University of North Carolina at Asheville attempts to make sure each student is notified of charges to his/her student account. However, charges go on at various times throughout each semester depending upon when the student registers and the student’s particular activity. Failure to receive a billing statement does not relieve any student from financial responsibility for charges on their account. It is the student’s responsibility to monitor their student account and to pay for any charges on their account in a timely manner. Failure of the student to pay charges on their account may result in not being able to register for future classes, not being able to receive a transcript and being assessed late charges and interest on past due balances.
Student Account Holds
The university will review student accounts periodically for outstanding balances. Student accounts with outstanding balances are subject to having holds placed on either registration, transcripts or both. Students with a unpaid account balance of $49.99 or less are subject to a hold on their transcript. Students with an unpaid account balance of $50 or more are subject to a hold on their registration and transcript.
Students should review their account for any outstanding balance and pay the balance promptly to avoid holds being placed on their account.
Holds will not be removed for items that a student is appealing. For example, if the student is appealing a parking citation that created a hold on the student’s account, the hold will not be removed until the appeal has been approved and the citation reversed. If the student pays a citation that is under appeal in order to remove a hold and the citation is subsequently reversed, the student’s payment will be refunded to them.
Non-Enrolled Student Billing
All students are expected to satisfy any amount owed by the last day of class in each term. Any balances after the last day of class are considered past due and Student Accounts will follow the NC Office of State Controllers Policy, NC OSC Policy 200.7, regarding past due balances. In addition, any balance on a students account who withdraws from the university is considered past due.
Students may contact the Student Accounts Office at studentaccounts@unca.edu or 828.251.6664 to setup a repayment agreement and/or setup online payment if they no longer have access to OnePort.
Students who have left the University and have outstanding balances on their student account are mailed statements for two consecutive months. If there is no response to the statements a follow-up letter is sent. If there is still no response and the account is over $50.00, it is referred to the State Attorney General. After the Attorney General’s Office has exhausted collection efforts, the remaining account balance will be referred to a State contracted collection agency.